Customer Care
FAQ
Answers to the questions we hear most often.
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete. For help choosing a piece, contact us.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through Stripe.
When will my order ship?
Orders placed before 2pm IST are dispatched the next business day. Tracking details are emailed once the package leaves us. See shipping for delivery windows.
Do you offer free shipping?
Yes — complimentary standard shipping is available on all orders over $250. Fees for smaller orders are calculated at checkout. Full details are on our shipping page.
What is your return policy?
We offer a 30-day satisfaction guarantee. Unworn items with original tags may be returned for a full refund or exchange. Visit returns for steps, exceptions, and prepaid labels.
How do I find my size?
Each product page lists available sizes. For garment measurements and fit notes, use the size guide. Our team can also advise at care@sandhyavastralayam.com.
How should I care for my garments?
Most silks and embroidered pieces should be dry-cleaned. Cottons and linens often take a gentle hand wash. Always follow the care label, avoid harsh detergents, and dry delicate fabrics away from direct sun.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking link. If it has been more than one business day after dispatch with no email, contact us with your order number.
Are your pieces authentically crafted?
We work with artisan workshops across India for weaves, embroidery, and finishing. Read about us, our responsibility, and artisan stories for how those partnerships work.
Do you ship internationally?
We ship across India and to select international destinations. Times, duties, and fees appear at checkout before you pay. See shipping for the current overview.
Can I exchange for a different size?
Exchanges are available within 30 days, subject to stock. Email care@sandhyavastralayam.com with your order number and the size you need. Details are on returns.
How do I drape a saree from your collection?
Most of our sarees are 5.5–6 metres and suit a Nivi drape. The pallu can sit over the left shoulder; pin it at the blouse for all-day wear. Blouse pieces are usually included — see sarees and the size guide.
What lehenga size should I order?
Match your waist and hip to the size guide. If you are between sizes, size up in the skirt and plan a blouse alteration. Product pages list available sizes; contact us if you need a measurement check.
Can I wear a kurti with western trousers?
Yes. Hip-length kurtis sit well over straight trousers or jeans; longer lengths read more festive with churidars. Shop kurtis and add a dupatta when you need coverage.
Who should I contact about an order?
Email care@sandhyavastralayam.com and include your order number. Hours and what to expect are on the contact page.